Can I return the coffee?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Daniel@wavecoffee.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How do I contact Wave?

You can directly contact the CEO through the email:
Daniel@wavecoffee.co.uk

Privacy Policy

Wave Coffee UK ("Wave Coffee," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect information that you provide to us when you visit our website or interact with us through other means.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you make a purchase, sign up for our newsletter, or engage with our website, we may collect personal information such as your name, email address, billing address, shipping address, and phone number.

• Payment Information: If you make a purchase, we may collect payment information such as credit card details. However, we do not store this information on our servers. All payment transactions are securely processed through trusted third-party payment processors.

• Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and other usage statistics. This information helps us improve our website and tailor your user experience.

1. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivering products to you and communicating with you about your orders.

• To send you promotional emails and newsletters if you have opted in to receive them. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in these communications.

• To improve our products, services, and website based on the analysis of usage data.

• To respond to your enquiries, requests, and customer service enquiries.

• To comply with legal obligations and enforce our terms and policies.

1. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

1. Data Security

We take appropriate measures to protect the security of your personal information, including implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

1. Cookies

We may use cookies and similar tracking technologies to collect information about your interactions with our website and improve your browsing experience. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your ability to access certain features of our website.

1. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these websites before providing any personal information.

1. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at [daniel@wavecoffee.co.uk].

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.